In recent years, the integration of artificial intelligence (AI) and automation into business operations has gained momentum, particularly among small and medium-sized businesses (SMBs). This transformation allows companies to achieve greater efficiency and productivity, leading to improved decision-making and business outcomes. A recent case study highlighting the innovative use of technology is OCS New Zealand, which partnered with Fujifilm Business Innovation NZ and Esker to fundamentally change its finance operations.
OCS New Zealand, a facilities management leader, set out in late 2023 to automate its accounts payable process. As the journey unfolded, OCS expanded its vision to adopt Esker’s comprehensive suite of eight AI-powered, cloud-based finance automation tools in a single rollout. This move positioned OCS as the first company globally to implement such a vast array of financial automation solutions simultaneously.
The first module, focused on accounts payable, went live in November 2024 following an extensive three-month training period. What started as an effort to optimize one task quickly blossomed into a full-scale digital transformation. OCS has successfully launched additional modules for supplier contract management and expense management, with plans to deploy the remaining five by the end of 2025. This progressive approach not only streamlines operations but also enhances overall accuracy, which is crucial for finance teams navigating a complex web of supplier invoicing and customer sales orders.
For SMB leaders looking to improve efficiency and productivity, understanding the strategies employed by companies like OCS can provide valuable insights. One of the significant advantages of integrating AI-driven workflows is the ability to automate repetitive manual tasks. For instance, generating customer sales orders and managing supplier purchase orders can consume considerable time and resources when handled manually. Automating these processes not only expedites payment cycles but also minimizes the risk of errors.
Moreover, AI-powered automation offers SMBs a way to enhance decision-making capabilities. With tools that analyze data in real time, finance teams can quickly gain insights into cash flow and spending patterns. This timely information enables businesses to make proactive financial decisions, such as identifying areas for cost reduction or optimizing inventory levels, ultimately leading to improved ROI.
Incorporating AI workflows into daily operations also supports a broader strategic vision of smarter, more sustainable work practices. As Debby Wong, A/NZ finance director at OCS, emphasizes, “AI is helping us streamline operations, support our people, and deliver better outcomes for our customers.” By optimizing finance processes, teams are empowered to focus on value-added activities, ultimately contributing to customer satisfaction and business growth.
However, implementing AI and automation does require investment—not just in financial terms, but also in employee training and cultural adaptation. Companies must foster an environment where team members feel comfortable and encouraged to embrace new technologies. A successful rollout includes thorough training programs, as evidenced by OCS’s meticulous three-month preparation phase prior to launching any modules. This aspect is critical in ensuring that staff members understand how to utilize the new tools effectively.
The return on investment (ROI) for implementing AI-driven workflows extends beyond immediate cost savings. While initial expenses may seem steep, the long-term benefits can lead to significant increases in efficiency and productivity. For instance, companies may experience reduced labor costs, lower errors in invoice processing, and faster payment cycles—all contributing to healthier cash flows. Additionally, as operations become more streamlined, businesses may find themselves in a stronger position to compete in an increasingly challenging market landscape.
SMBs should also consider the scalability of AI solutions. As OCS has demonstrated, starting with one automation module allows for a phased approach to broader implementations. This method enables leaders to measure the impact of AI on their operations, refine processes based on feedback, and gradually integrate more complex systems without overwhelming the organization.
In conclusion, the case of OCS New Zealand illustrates how a strategic partnership combined with innovative technology can significantly enhance financial operations. For SMBs looking to thrive in today’s digital age, adopting AI-driven workflows and automation strategies is no longer optional; it is essential. By digitizing and streamlining finance operations, businesses can enhance their efficiency, refine decision-making, and improve overall productivity.
FlowMind AI Insight: Embracing AI automation isn’t just about technology; it’s about transforming the workforce to focus on higher-value tasks. Leaders should prioritize training and nurturing an adaptable company culture to fully leverage the potential of AI solutions. Adaptation and continuous evolution will be key to sustained success in an ever-changing business environment.
Original article: Read here
2025-09-08 03:51:00