The integration of artificial intelligence (AI) into customer interactions, particularly in automating communication, presents both opportunities and challenges for small and medium-sized businesses (SMBs). A recent discussion between Ian Jacobs of Opus Research and Megan Keup of CallMiner shed light on the critical balance between empathy and automation. They illustrated that while customers expect empathetic

In the rapidly evolving landscape of technology, small to medium-sized businesses (SMBs) face significant challenges in keeping pace with advancements that can streamline operations and enhance productivity. The concept of exponential growth in technology, exemplified by Ray Kurzweil’s insights on computing power and intelligence, underscores the urgency for SMBs to adapt. Organizations that lag behind

Marketing has evolved significantly over the last decade, and the integration of data-driven approaches is now foundational to effective strategy. For small and medium-sized businesses (SMBs), the challenge lies in leveraging technology to create efficient workflows that respond to market demands. Traditional automation tools have been useful for managing basic tasks, but as the landscape

In recent developments, Crisp has announced the launch of Crisp AI Agent Studio, marking a significant advancement in the retail industry. This platform is tailored specifically to meet the complex demands of retail operations by enabling the automation of data insights and actions across various systems. With the retail sector increasingly grappling with large data