In the rapidly evolving landscape of business operations, automating repetitive tasks has become an essential strategy for small and medium-sized businesses (SMBs). Robotic Process Automation (RPA) can significantly enhance efficiency, reduce human error, and free up employees to focus on higher-value activities. However, successful implementation requires careful planning and governance to avoid common pitfalls that […]

In an increasingly data-driven world, small and medium-sized businesses (SMBs) face the challenge of efficiently managing vast amounts of information across various platforms. The introduction of APIs, such as the recently announced Skyvia Public API beta, presents a valuable opportunity for organizations to streamline their data workflows and automate processes. Leveraging automation tools like Make,

In a rapidly evolving business landscape, the integration of artificial intelligence (AI) into customer experience (CX) automation is becoming increasingly vital for small and medium-sized businesses (SMBs). The recent announcement by Thoma Bravo regarding its acquisition of Verint Systems for $2 billion exemplifies the industry’s shift toward AI-driven solutions. This acquisition, part of Thoma Bravo’s